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If you are still experiencing touch issues, please raise a case here.
Check there is power to the screen. Check the power switch is in the on position. If the LED is red, use the remote control power button to turn on the screen. Check the source equipment, such as a laptop is outputting a picture signal correctly. Check the video cable connection between screen and PC. Check the video cable is inserted in the correct socket. Try a different video cable. Try a different PC. Bypass any wall plate connections for testing.
„Freeze“ is the blue button on the remote control. When using this feature it is important to just give the button a quick tap. It toggles between on and off and a slow press of the button can often make the feature switch on and then off again. A quick tap works best.
Please visit this website to view a guide: https://gettingstarted.clevertouch.com
To clean the Clevertouch anti-glare glass please use a Isopropyl based spray and spray it onto a microfibre towel not directly onto the glass, this will ensure that liquid does not enter the hardware that may cause a hardware failure, see the cleaning guide that it is located in the download to the right for more information.
For the bezel please use a computer foam cleaner, again please spray this onto a micro-fibre towel not directly onto the display.
To see our more detailed guide of this, please click here to view.
To enable on the on-screen keyboard, first connect your computer laptop to your screen via USB-C or HDMI/USB-B.
Once your Clevertouch is connected via the above methods the you will need to navigate to Settings > Devices > Typing and then toggle on the “Show the touch keyboard when not in Tablet mode and there’s no keyboard attached” to enable the on-screen keyboard.
The on-screen keyboard does not pop up while mirroring using Clevershare. The keyboard can be summoned by pressing the keyboard symbol on the bottom left-hand corner of the display.
When using a Clevershare 3rd Generation Dongle. The on-screen keyboard will work the same way as if the computer or laptop is connected via USB-C or HDMI/USB-B.
With Monterey OS 12 the on-screen keyboard please use the following steps
On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.
Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.
To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.
After the specified period of inactivity, fade the keyboard by the specified percentage (at a lower percentage the keyboard is more visible, while at a higher percentage it’s less visible; at 100% it’s hidden). To make the keyboard fully visible again, move the pointer over the faded keyboard or, if it’s hidden, move the pointer.
This option is useful when you don’t need the keyboard for a while, such as when watching a movie, or when you want to see the part of the desktop that’s under the keyboard.
You do not need to be connected via USB-C or HDMI/USB-B to do the above steps.
With Monterey OS 12 the on-screen keyboard please use the following steps On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.
Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.
To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.
With Monterey OS 12 the on-screen keyboard please use the following steps
On your Mac, choose Apple menu > System Preferences, click Accessibility , click Keyboard, click Viewer, then select Enable Accessibility Keyboard.
Use the Viewer pane of Accessibility Keyboard preferences to enable and set options for using the Accessibility Keyboard, an onscreen keyboard that lets you type and interact without using a physical keyboard.
To change these preferences, choose Apple menu > System Preferences, click Accessibility , click Keyboard, then click Viewer.
After the specified period of inactivity, fade the keyboard by the specified percentage (at a lower percentage the keyboard is more visible, while at a higher percentage it’s less visible; at 100% it’s hidden). To make the keyboard fully visible again, move the pointer over the faded keyboard or, if it’s hidden, move the pointer.
This option is useful when you don’t need the keyboard for a while, such as when watching a movie, or when you want to see the part of the desktop that’s under the keyboard.
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